Returns

The customer can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, within 7 working days from the day of receipt of the product purchased, by sending of an email to: ordini@natureticabielli.it.

Previous telephone contact to the number 0547/665404 is mandatory.

The goods must be returned to the address Naturetica Bielli - Via 11 Settembre,18 - 47020 Longiano (FC) within 7 working days of receipt of the product. 

All costs of returning the products are borne by the Customer. Please remember that returned products must be sent in their original packaging. All products must be intact and in new and unused conditions. Naturetica Bielli will reimburse the return only if all these conditions are observed.

Attention: the right to return the product may be exercised exclusively by the customer within 7 days.  To exercise the right of withdrawal Customer can exchange the item or ask for a refund.

In this case it is mandatory to indicate the details of a bank account or postal account (IBAN code), as well as the data relating to the account holder. The refund concerns the price of the product and may be issued within 30 days from the date of receipt of the returned goods.

 

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